A five-year-old girl and her mother got an official apology from Southwest Airlines regarding the mockery incident of the gate agent who mocked the name of the child.
the girl whose name "Abcde" involved in a conversation with a gate agent, the latter asked her about her name, upon hearing the name the gate agent laughed at it and pronounced 'Ab-si-dee' and even posted a picture of her boarding pass online.
the girl's mother, Traci Redford, said that "The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, 'Hey, if I can hear you, my daughter can hear you, so I'd appreciate if you'd just stop.'"
The incident allegedly took place at John Wayne Airport in Orange County, California, as the mother and daughter boarded a flight to El Paso, Texas.
the mother found out that the picture of her daughter's boarding pass had been posted on Facebook.
A spokesman for the airline offered apologized to the mother and her daughter saying "We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online."
he added: "We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees."