On February 14, there was a mass shooting at Florida's Marjory Stoneman Douglas High School. More than 15 students and teachers called the 911 during the incident. The calls rang at the 911 call center in Coral Spring, even though they came from Parkland.
National experts of emergency dispatch said that this kind of issues have been occurring for a long time, as the calls go all the time to the nearest tower and are answered by the dispatcher in that city or county.
The majority of the calls came from frightened students, teachers and parents. So the Coral Springs dispatchers had to help and reassure them, giving them the information and offering kind words.
Only three from the received calls were transferred to the Broward Sheriff's Office, responsible for investigating the shooting.