Employees of the DoubleTree by Hilton Hotel Portland who allegedly evicted, Jermaine Massey, 34, a black guest for speaking on his cell phone in the lobby were put on administrative leave.
In an email to USA TODAY, Doubletree by Hilton General Manager Portland, Paul Peralta, mentioned that the hotel apologized to the guest and would conduct an internal investigation into the December 22 incident. He said: "We sincerely apologize to Mr. Massey for his treatment this weekend and deeply regret the experience he has experienced". He added: "We have a zero-tolerance stance on any form of discrimination and we do not tolerate any behavior of this kind,"
The hotel's internal investigation will involve outside help.
According to Massey's videos on Instagram, a white security officer, Earl, approached him and asked for his room number. Hotel employees accused him of posing a security threat and provoking charges. The police responded to the employees' call stating that a person that the hotel staff had (removed) from the property. They arrived and escorted the guest out of the property.